Change Areas
Adapting an organizational model from IBM Consulting Services, the Vermont
Institute views the way in which government impacts core groups as the methodology
for organizing and evaluating our findings and recommendations for change. At
its most basic structure, government has four principal constituent groups for
which positive change can be organized, evaluated and implemented over time.
These “Change Areas” are:
Government to Citizen
These are interactions where state government services interface with the general
public. Examples include: Obtaining your driver’s license, making an unemployment
claim, and participating in the Dr. Dynosaur program, etc.
Government to Employee
These are interactions between the organizations and procedures within state
government and the public workforce. Examples include: Completion of time and
expense reports, computer skills training and the collective bargaining process,
etc.
Government to Business
These are interactions where state government impacts and interfaces with businesses
and local governments. Examples include: Federal school program payments, Worker’s
Compensation filings, business expansion permitting, etc.
Government to Government
These are interactions where state government impacts and interfaces within
itself. Examples include: Joint agency planning, information technology services,
and state buildings and facilities, etc.
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Vermont Institute is an independent, privately supported, public benefit
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